Orders typically arrive within 4-6 business days, including 2-3 days for assembly and 2-3 days for shipping. However, shipping may take up to 5 days or more for orders outside the southeast region.

For local van delivery downtown, please allow 2-3 business days from the time the order is placed. Please allow 3-5 business days for delivery to surrounding areas of Greater Charleston. Deliveries are made on Tuesdays and Thursdays between 10am and 5pm.

Often we can make the frames and get them to you sooner. If your frames are coming early, we will reach out to let you know.

Download the tax resale form under "About" on the main menu on the homepage. Take a picture (or scan) of the completed form and e-mail it back to us at info@articient.com. We will send you a confirmation email to let you know that you have been set up as tax exempt.

Please note that your tax status will be linked to your email address, so please use the same e-mail address when ordering or provide us with additional email addresses in advance so that we can set each email address to be tax exempt.

Our sales taxes are handled by a third party, so we unfortunately cannot refund past taxes paid.  We must receive your completed form in order to set you up as tax exempt for all future purchases.

On the checkout page, be sure to scroll down below the shipping address field to “shipping method” and select the desired option. Make sure to select either local delivery or pick up to avoid a $30 shipping fee.

Please review the itemized charges on the right side of the screen BEFORE finalizing your order and submitting payment.

See the image below:

Monday-Friday 9:30am-5pm
No appointment necessary. Ring the doorbell at Suite #200.

Typically 2-3 days.

We recommend sending paintings stretched. We can provide local referrals for stretching, but we do not stretch canvas.

Contact us as quickly as possible. We can not guarantee that we will be able to change your order. Our staff goes to work on fulfilling orders immediately. If your frame has already been cut, we will work with you to get you the needed size and/or frame.

Options:

A. Contact us immediately, as long as we have not cut any material we are happy to cancel incorrect orders so that you can proceed.

B. If
your frame has already been cut but has not shipped, we can offer you a refund or store credit minus a 30% restocking fee of the cut material.

C. If your frame has been cut and shipped, we can offer you a refund or store credit minus a 30% restocking fee for the cut materials upon it’s return to
Articient. Returned material(s) must be unused, in original condition, and returned with its original packaging within 15 business days.

Yes, certain sized frames quality for quantity discounts. If the frame you selected is eligible for a volume discount you will see a notice by the add-to-cart button.

Note: discounts only apply when 10 or more identical frames of the same size are added to the cart at once.

All frames are made-to-order, Echanges and returns incur a 30% restocking fee. All “special order” frames are final-sale only.

To request a refund, exchange, or store credit please contact us at info@articient or call 843-212-6881.Please note that to receive a refund or store credit you will need to return the frame(s) to our shop in their original condition (UNUSED) along with all original packaging.Once accepted, the 30% restocking fee will be deducted from the original cost of the frame.

Hanging kits are not made-to order and can therefore be returned to us for a full refund.

No, all orders need to be entered via our website and paid in advance. We have streamlined all our processes including accounting to be as efficient as possible in our effort to keep prices low.

We rush all orders. Please contact us and let us know your constraints. We cannot guarantee that we can accommodate a rush order, but if we can, we are happy to help.

Contact us, we will make it right.

Contact us, we will make it right.

Orders typically arrive within 4-6 business days, including 2-3 days for assembly and 2-3 days for shipping. However, shipping may take up to 5 days or more for orders outside the southeast region.

We use sturdy cardboard boxes with protective padding to ensure safe delivery of your frames. We reuse cardboard and other packing material in an effort to minimize environmental impact. The plastic wrapping that we use is fully recyclable.

Yes, unless you select "ready-to-assemble" (RTA) as your shipping option.

Once fulfilled, your tracking information will be provided via email making it easy for you to click and track your shipment’s progress. You will also be able to track your order from the shopify order interface.

Yes, we deliver up to 8 miles for free.8-15 miles is $25.Delivery charges for distances over 15 miles are calculated at checkout.

For local van delivery downtown, please allow 2-3 business days from the time the order is placed. Please allow 3-5 business days for delivery to surrounding areas of Greater Charleston. Deliveries are made on Tuesdays and Thursdays between 10am and 5pm.

Often we can make the frames and get them to you sooner. If your frames are coming early, we will reach out to let you know.

On the checkout page, be sure to scroll down below the shipping address field to “shipping method” and select the desired option. Make sure to select either local delivery or pick up to avoid a $30 shipping fee.

Please review the itemized charges on the right side of the screen BEFORE finalizing your order and submitting payment.

See the image below:

Download the tax resale form here. Take a picture (or scan) of the completed form and e mail it back to us at info@articient.com. We will send you a confirmation email to let you know that you have been set up as tax exempt.

Please note that your tax status will be linked to your email address, so please use the same e-mail address when ordering or provide us with additional email addresses in advance so that we can set each email address to be tax exempt.

Our sales taxes are handled by a third party, so we unfortunately cannot refund past taxes paid. We must receive your completed form in order to set you up as tax exempt for all future purchases.

If you submit a tax resale form and provide a valid retail number from your state, you do not have to pay retail sales tax. We will set you up as tax exempt.

Yes, provide the exact canvas size. We build each frame with an additional length and width allowance so that it properly fits your artwork. Just tell us your canvas or panel dimensions, and we take care of the rest.

For traditional frames we add 3/16 inch to both width and length. For floater frames, we add 1/2 inch to the width and length in order to create a 1/4” “float” around all 4 sides of the artwork.

For floater frames, we build in a ¼ inch “float” around the entire canvas

Round up to the nearest 1/8 inch.

The short answer is "no", it generally does not matter. If you require installation, please indicate the orientation in your order notes if orientation is not obvious/self-evident.

If you are purchasing a hardwire kit, enough wire will be provided to accommodate the longest side.

Match the thickness of your canvas/panel to the frame's interior depth ("rabbet").

You can see the interior depth of each frame by scrolling through the product images. 

See an example below.

As long as your canvas is not taller than the rabbet, the frame can fit your artwork.

In the diagram below note that this frame has a rabbet depth of 1 9/16”.Canvases and panels up to 1 9/16” thick will work with this frame.

Canvases and panels that are less than 1 9/16” may require a “spacer” to be mounted properly.

We recommend the artwork face be within 0” to 3/8” of the frame face.

First, measure the depth of your canvas. Second, select “spacers” on the product page under “artwork dimensions” and enter the measured canvas depth.

See Image Below:

A. The first option, "ship to us for install and gallery delivery" means you are shipping your artwork to: Articient, 4540 Rivers Ave. Suite 200 Charleston, SC 29405.After your artwork is installed into the frame, we will deliver it to a Charleston gallery or studio within a 50-mile radius. Please note that this option requires you to send us confirmation via e-mail of your tracking number for the shipment.

B. The second option, “Install at gallery or studio on delivery” means we will make the frame you order and then install your artwork at a gallery or your studio within a 50 mile radius. Please note this option requires an address for delivery at checkout

C. The third option, “drop off for install and gallery delivery” means you will be dropping off your artwork at: Articient, 4540 Rivers Ave. Suite #200 Charleston, SC 29405.Then, we will install the frame in the shop and deliver it to a gallery or studio of your choice. Please note that this option requires an address for delivery at checkout

D. The fourth option, “drop off for install and pick up” means you will be dropping off artwork at: Articient, 4540 Rivers Ave. Suite # 200 Charleston, SC 29405 Then, you will be picking up the order fully-assembled at that same address.

Plein Air Frame - A wide-faced, classical frame style used for outdoor (plein air) paintings, often featuring gold or silver leaf finishes.

Rabbet - The recessed area inside a frame where the artwork sits. For floater frames, the rabbet depth must exceed the canvas or panel thickness for a proper fit. (Artwork often sticks out the back of traditional frames.)

Ready-to-Assemble Frame- A ready-to-assemble frame is one that is shipped to you unassembled. We provide you with all the components to assemble your frame including the four sides with precision drilled dovetail in the corners, the dovetail inserts, and the formulated glue. Many customers use this option to cut down on shipping costs for very large frames.

Spacer - A spacer is a fully-assembled wooden support fitted underneath an artwork to bring up the necessary depth to ensure the artwork fits properly to the depth of the frame.  If you feel your artwork may be too thin relative to the depth of the floater frame you like, enter your artwork depth to see if a spacer is necessary. 

(see image below)